Refund policy
At Cugebanna, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of delivery if:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation or receipt)
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items not caused by us
- Customized or personalized products
- Clearance or final sale items (if applicable)
3. Return Process
To initiate a return, please contact us at:
📧 cugebanna@outlook.com
Please include:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
We will provide return instructions once your request is approved.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
We will:
- Offer a replacement, or
- Provide a full refund (depending on the situation)
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment account
- Contact your payment provider
- Then contact us at cugebanna@outlook.com
8. Contact Us
If you have any questions, please contact us:
📧 cugebanna@outlook.com