Refund policy

At Cugebanna, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of delivery if:

The item is unused and in its original condition
The item is in its original packaging
You have proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

We do not accept returns for:

Used or damaged items not caused by us
Customized or personalized products
Clearance or final sale items (if applicable)

3. Return Process

To initiate a return, please contact us at:

📧 cugebanna@outlook.com

Please include:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once your return request is approved, we will email you the return instructions, a return mailing label showing the designated return address, and a return authorization slip for you to download and print. Please follow the instructions when packing and mailing your return. The mailing label is not prepaid. For non-defective returns, you are responsible for purchasing postage. Please contact us before shipping any return and use only the return address we provide for your order.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time: 5–10 business days

We do not offer direct exchanges for non-defective items. To purchase a different item, please request a return for the original item under this policy and place a new order separately. For damaged or defective items, please see Section 5 below.