Shipping policy

Last updated: 03/20/2026

At Cugebanna, we are committed to delivering your order as quickly and safely as possible.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Estimated delivery times:

Please note that delivery times may vary depending on your location and shipping conditions.

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment status.

While we strive to deliver orders on time, delays may occur due to:

We appreciate your patience and understanding.

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your package is lost or marked as delivered but not received, please contact us at:

📧 [your email address]

We will assist you in resolving the issue with the carrier.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

We will arrange a replacement or refund.

If you have any questions about shipping, please contact us:

📧 cugebanna@outlook.com